Welcome

WELCOME TO CHRISTCHURCH FAMILY MEDICAL CENTRE

Amendments have been made to our usual GP lists, as a result your usual GP may have been changed. Please contact the surgery to ensure that you are aware of the GP who is primarily responsible for your care and support.   

The staff of Christchurch Family Medical Centre, pride themselves on providing patients with care and support when they need it the most.

From our modern surgery located in the centre of Downend, our team of clinical staff including 7 GPs The GP Team, a Nurse Practitioner, 5 Trained Nurses, 2 Phlebotomists and a Health Care Assistant The Nursing Team offer a wide range of NHS services and specialist clinics

Our patients are our priority, in the event that all on the day appointments have been booked and patients feel that their illness or concerns cannot wait for the next available appointment, we offer a daily triage service.

We have a team of 10 Assistants (The Patient Liaison Assistant Team), all trained to maintain patient confidentiality whilst striving to deal with patient requests as quickly and efficiently as possible.

Behind the scenes our Management Team and Administrators work hard to provide patients with the very best service.  By listening to constructive patient feedback we are able to improve our services and facilities ensuring that, wherever possible, patient expectations are met.

We welcome new patients to our surgery and hope that our website, currently being updated, provides you with all the information that you may require to enable you to make that important choice as to who will be responsible for your care and support in the future.

 

All GP practices are required to declare the mean net earnings (e.g. Average pay) for GPs working to deliver NHS services to patients at each practice.  This is required in the interests of the greater public accountability recognising GP pay is ultimately funded from the tax paid by the public.

The average pay for GPs working in  Christchurch Family Medical Centre in the last financial year was £61,218 before tax and national insurance.  This is for 5 full time GP,3 part time GPs and 0 locum GPs who worked in the practice for more than six months

 

 

Latest News

Young Persons Health Check Young Persons Health Check
Chlamydia Screening Chlamydia Screening
Retirement Retirement
Proposed Government Changes to General Practice Proposed Government Changes to General Practice

Click to read the 2017 Care Quality Commission report for our practice:


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Appointments and Online Booking

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Out of Hours

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Text Messaging Service

We have introduced a Text Messaging Service with which our patients can be contacted with appointment reminders, test results and immunisation reminders etc.  We hope this will prevent patients from having to ring for their results or to cancel appointments and will free up our busy telephone lines.  To use this service patients will need to provide consent and we have chosen an 'opt out' process.  If you have provided us with a mobile telephone number you will receive a text message asking you to respond with 'stop' if you do not wish to use this service.  To ensure we provide you with this service opportunity, please check we have your current mobile telephone number, forms are available from our reception area for patient completion.

Accountable GP

Every patient registered with Christchurch Family Medical Centre is allocated with an accountable GP.  Your accountable GP will have overall responsibility for the care and support provided to you whilst you remain a patient with this practice

Please speak with a member of our Patient Liaison Assistant Team who will be happy to supply you with a letter providing you with this information

Changes to the way we manage your prescription request

As from 1st July 2016 we will only process 'Priority' prescription requests within 24hrs for:

  • Insulin
  • Inhalers
  • Epilepsy Medication
  • GTN Spray

'Priority' prescriptions will be available for collection after 4.30pm weekdays or after 10.30am on Saturdays and must be requested at least two hours prior to collection.

NO OTHER MEDICATIONS WILL BE TREATED AS PRIORITY. All other prescription requests will be signed by a Doctor and ready for collection within 48 working hours if collecting from the surgery or 72 working hours if collecting from a pharmacy.

This is a clinical decision made by the GP's and is to ensure safe prescribing.  Unfortunately, the Patient Liaison Assistant will not be able to alter this decision