The Administration Team

ADMINISTRATIVE TEAMS

Clinical Co-ordinator - Paula Allen

Our Clinical Coordinator, Paula, also works part-time as a Health Care Assistant, focusing largely on our patients with Learning Disabilities. She also runs the NHS Health Checks, which are preventative checks for patients aged between 45-75 years old.

Paula has a valuable link between health and social services, and assists patients and their families who need assistance or equipment following discharge from hospital, supporting them in settling back home.

She also manages many of the clinical areas in the practice including our influenza and pneumococcal vaccination campaigns, ordering of medical consumables and equipment, clinical audit and performance, care of the elderly especially palliative care, and provides support to the practice Nursing Team, as well as helping to run our 6-weekly Carers Group.

 

Medical Secretaries - Beverley Reeves, Zena Hayward

There are two secretaries, Beverley and Zena, who work 40 hours per week between them and have been specially trained to deal with your enquiries. They provide extremely important links with the doctors and also with hospitals, solicitors, insurance companies, employers and many other health care organisations. They are actively involved in ensuring patients receive an efficient, integrated service between Primary and Secondary Care.

The medical secretaries aim to clear all their typing of non-urgent referral letters within three working days of receipt from the doctors. They are also on hand to help patients with a new system called "Choose & Book". This is where patients are able to choose which hospital they would like to be referred to, and the secretaries will help patients to book their own referral. Urgent referrals, like Cancer, are dealt with through a "fast-track" system, and these are done on the same day as the doctor makes the referral.

The team is available between 9.00 and 16.00 to deal with any patient referrals and queries.

 

Practice Administrators - Sandra Jillard, Karen Scott

There are two full-time Practice Administrators, Sandra and Karen, who are kept extremely busy with keeping on top of the general practice administration. They are well-trained and skilled members of staff.

The team manage many of our services including cervical smear recalls, breast screening, and code all of the information the Practice receives from external health care providers. They are also vital in summarising new patients notes - converting them from old handwritten or paper records to ensure all relevant clinical data is computerised. This helps to ensure that patients get the best chance for up-to-date, good quality care and the ability to access services most appropriate to their needs.