Patient Involvement has been a key initiative of the Department of Health over the last few years to ensure that patients are involved in giving feedback to aid developments in the provision and quality of care they access. I arrived at the Practice last year and as the new Practice Manager I am keen to improve our services to patients, and enhance patient involvement, at Christchurch Family Medical Centre.
During the Autumn 2013, the Practice distributed the survey as widely as possible during open days, influenza clinics, with prescriptions and as handouts to patients visiting the practice. We also gave it to local Pharmacies to extend it to those that do not regularly attend the Practice. We endeavoured to target as many patients as possible, and ran the survey for 6 consecutive weeks from 1st October 2013. I met many patients in the waiting room throughout this period and was able to explain first-hand what we were hoping to achieve from this survey.
The survey concentrated on two main areas: “access” and “information and communication”. The results are captured in the report below. Many constructive and positive responses were received, and the Practice wishes to thank everyone who took part in supporting us through this new initiative. I plan to meet with a group of representatives from the PRG to discuss the results and put together an action plan to ensure we continue to improve our standards and make changes to our service that matter to our patients.
Patient Reference Group (PRG)
We would like to know how we can improve our service to you and how you perceive our surgery, our staff and the care we offer you. To help us with this, we are developing a virtual patient representation group (PRG) so that you can have your say. From time to time, we will ask the members of this representative group some questions, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it should not take too much of your time. If you do not have an email account, but would be interested in receiving information from the practice, we would be more than happy for you to provide us with your address and we can post information to you.
We aim to gather patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.
If you are happy for us to contact you occasionally (no more than 5 times per year) by email or post please complete the form by clicking on the link below and send it back to us.
PRG Terms of Reference
PRG Report for 2014-15